Livewell Physiotherapy Privacy Policy
Livewell Physiotherapy, is committed to protecting and respecting your privacy.
This Policy tells you how I use personal information collected on my website and in my clinic.
I may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using my website, you’re agreeing to be bound by this Policy.
How do I collect information from you?
I obtain information about you when you use my website, for example, when you contact me about my services and when you register as a client at my clinic.
What type of information is collected from you?
The personal information I collect includes your name, address, telephone number, email address, IP address, and information regarding what pages are accessed and how you’ve interacted with the site. If you make a payment in my clinic your card information is not held by me, it is collected by a third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
How is your information used?
· To provide and fulfill Services between yourself and Livewell Physiotherapy, and that of your insurance provider
· To refer you onto a Consultant, where you have given your consent
· To notify you about changes to my Service
· To provide customer support
· To gather analysis or valuable information so that I can improve my Service
· To monitor the usage of my Service
· To detect, prevent and address technical issues
· To provide you with news, special offers and general information about the services I offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
I will hold your personal information for as long as is necessary for the purposes set out in this Privacy Policy. I will retain and use your Personal Data to the extent necessary in accordance with your insurance policy and also Medical Data protection regulations.
Who has access to your information?
I will not sell or rent your information to third parties.
I will not share your information with third parties for marketing purposes.
Livewell Physiotherapy has a debt recovery process in place whereby I appoint a third party to act on our behalf: only relevant information will be shared pertaining to your appointment dates and outstanding amount. I will also share your contact details so they are able to get in touch with you. I will exercise my statutory right to claim interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation if I am not paid according to our agreed credit terms.
How can you access and update your information?
The accuracy of your information is important to me. If any of your details change then please contact me directly on hello@livewellphysio.co.uk.
If you have opted-in to marketing emails then you will continue to receive these, until any such time you wish to unsubscribe.
Use of ‘cookies’
Like many other websites, the Livewell Physiotherapy website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps me to improve my website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using my website.
Security Of Data
The security of your data is important to me: your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
All marketing emails from Livewell Physiotherapy will allow you to opt out of further mailings.
I store personal information on secure servers that are managed by my service providers, and occasionally hard copy files that are kept in a secure location in the EU.
Personal information that I store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
Note, the privacy practices set forth in this privacy policy are for Livewell Physiotherapy only
If you have any questions, concerns, or comments about my privacy policy you may contact me in the following ways:
A. Livewell Physiotherapy, 145 New Road, Croxley Green, WD3 3EN
Legal
By accessing livewellphysio.co.uk or any content found on this website, you are deemed to have entered into an agreement with Livewell Physiotherapy and to have agreed to be bound by the terms set out below. The website is owned and operated by Livewell Physiotherapy.
Intellectual Property
The contents, design and underlying code of this web site remain the intellectual property of Livewell Physiotherapy at all times. You may not use or reproduce or allow anyone to use or reproduce the content on this website for any reason without written permission from Livewell Physiotherapy.
Use of Livewell Physiotherapy Content
You may retrieve and display content from this website, print individual pages on paper and store such pages in electronic form on your mobile telephone for your personal, non-commercial use. Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the content.
Any use of this website’s content not specifically permitted above is prohibited. Requests for permission for other uses may be sent to Livewell Physiotherapy, 145 New Road, Croxley Green, WD3 3EN or emailed at hello@livewellphysio.co.uk
Changes to the Site
Livewell Physiotherapy reserves the right to suspend, change, modify, add or remove portions of this website at any time and to restrict the use and accessibility of the website.
No Warranty, Disclaimer of Liability & Indemnity
Livewell Physiotherapy makes no warranty concerning the content, products and services available on this web site. In no event will Livewell Physiotherapy or its suppliers be liable for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of (or failure to use) or reliance on this web site. Livewell Physiotherapy does not guarantee the accuracy, content, or timeliness of the products and services available on this web site.
Force Majeure
Livewell Physiotherapy and its suppliers will not be liable for any delay or failure in performance or interruption of the delivery of the content on this web site resulting directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.
Governing Law & Jurisdiction
This legal policy is governed by English law. The parties agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.
For the exclusive benefit of Livewell Physiotherapy, Livewell Physiotherapy shall retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business.
Governing Body
I am registered with the Health & Care Professions Council, and I am a members of the Chartered Society of Physiotherapy.
Company Details
Livewell Physiotherapy is a soletrading company
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